Company Info
Dashen Bank S.C
Customer Service Manager I at Dashen Bank S.C Job Vacancy in Ethiopia
Category: Accounting and Finance, Banking and Insurance
Location: Moyale, Oromia
Career Level: Managerial Level (Manager, Supervisor, Director)
Employment Type: Full time
Salary: As per the banks attractive salary scale
Job Description
Customer Service Manager I (For Moyale Branch)
DB/ Vacancy- 042/20
Job Summery
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements
Academic & Professional Qualification
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
- Proficiency in Somali Language is Mandatory
Experience
- Minimum of Six (6) years of banking experience
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills