Call Center Operator at ICOS Consulting PLC

Job Summary

ICOS Consulting PLC and its sister technology company, MassDel, are currently looking to hire energetic and motivated call center operators. Primarily responsible for answering calls from customers and other parties, the call center operator has the following duties and responsibilities:

Job Title :Call Center Operator 

Job category :Fresh Graduates jobs in Ethiopia

Experience level :Entry Level

Place of work :Addis Ababa 

Salary : 

SKILLS AND COMPETENCIES:

• Sound commercial skills
• Problem solving and negotiation skills
• Good local dialect spoken, Speak fluently in both English & Amharic.
• Good communication and presentation skills
• ject and time management skills
• Strong analytical skill
• Very good communication and interpersonal skills
• Very good work ethics
• Willing to work in shifts as appropriate
• Ability to communicate in English and Amharic languages
• Having good computer proficiency
• Experience working as a call center operator or customer service officer is a plus
• Quick learner and able to retain new technology and software information related to the job.
• Strong knowledge of Addis Ababa city roads/streets and geography
• Women are encouraged to apply

QUALIFICATIONS AND EXPERIENCE:

• TVET level 3 and above certificate or diploma in secretarial science, office management, information technology, marketing, management, hotel and tourism, and related or relevant fields

Call Center Operator at ICOS Consulting PLC